![]() It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. Also, if you have previously disabled S Mode, it will keep S mode disabled. Note: A Microsoft Reset will completely wipe the device, but keep all Windows Updates after the Reset. SURFACE RT FORGOT PASSWORD FACTORY RESET UPDATETo Factory data reset your device, from the Settings screen, select Update & Security. This will erase all data on your device and restore it to factory settings. If a restart does not resolve your issue, you may need to perform a Factory data reset (Master reset). Note: Resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings.ģ. Select the Status tab, then select Network reset.ġ. From the home screen select the Start icon then select the Settings icon. If you are having connectivity issues, you can try resetting your network settings. Note: If you are unable to power your device off or if it becomes unresponsive, press and hold the Power/Lock button for about 10 seconds until it reboots.ġ. Select the Start icon, then select the Power icon. If a power cycle does not resolve your issue, perform a device restart. Note: Alternately, you can also power your device off by selecting the Start icon > Power icon > Shut down. To turn the device back on, press and hold the Power/Lock button on the top of the device until the screen lights up. Press and hold the Power/Lock button on the top of the device, then select and drag down from Slide to shut down your PC. Power cycling your device is the first step. There are multiple ways to reset your device if you are experiencing issues. ![]()
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